Privacy Policy for ONS Documentation Service

At ONS Documentation Service (hereafter referred to as “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [onsds.com] and use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect
We may collect the following types of information from you:

Personal Information:
Name
Contact details (phone number, email address, physical address)
Identification documents (such as passport numbers, Aadhaar card details, etc.)
Birth date and other essential data required for documentation purposes
Non-Personal Information:
IP address
Browser type
Operating system
Pages visited on our website
Time and date of visit
How We Collect Information:
When you voluntarily provide information while filling out forms on our website.
Through cookies and tracking technologies that collect information about your interactions with our website.
Through emails, phone calls, and other forms of communication when you request our services.

2. Use of Your Information
We use the information collected from you for the following purposes:

To process your documentation requests, including passports, certificates, attestation services, etc.
To communicate with you regarding updates, inquiries, and customer service.
To improve our website, services, and customer experience.
To comply with legal obligations and ensure that the documentation process is completed correctly and in compliance with government regulations.
To send you promotional offers, service updates, and newsletters (if you have consented to receive them).

3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Government Authorities: When it is necessary to process your documentation requests, we may need to share your personal information with government authorities or agencies (e.g., for passport processing, certificate issuance, etc.).
With Third-Party Service Providers: We may engage third-party service providers to perform functions on our behalf, such as handling payments, customer support, or document delivery. These third parties will have access to your personal information only to perform their services and are bound by confidentiality obligations.
Legal Requirements: We may disclose your personal information if required by law, court order, or governmental regulation.

4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Use of encryption technologies.
Secure servers and firewall protection.
Restricted access to personal information to only those employees or service providers who need it to perform their job functions.
While we strive to use the best security measures, please understand that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files placed on your computer that help us understand how users interact with our website. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features on our website.

6. Your Rights
You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: You may request the deletion of your personal information, subject to legal requirements.
Objection: You may object to the processing of your personal information in certain circumstances.
Withdrawal of Consent: If you have provided consent for us to use your personal information, you can withdraw that consent at any time.
To exercise these rights, please contact us at [info@onsds.com].

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit through external links from our website.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the most recent version. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please feel free to contact us at:

ONS Documentation Service
Email: contact@onsds.com
Phone: +91 9582040401

Address: Registered Office:- A-4/211, Ground Floor, Near Sri Balaji Action Hospital, Paschim Vihar, New Delhi-110063.